Refund policy
Maple Beaver Return Policy
At Maple Beaver, we take pride in crafting premium Canadian-made products with care and intention. While all sales are considered final due to our made-to-order production model, we do accept returns under the following conditions.
Return Eligibility
We accept returns for both defective and non-defective items as long as the following conditions are met:
- The item is in unused and original condition
- The return request is initiated within 14 days of delivery
- The customer provides valid proof of purchase and return reason
Return Shipping & Fees
Return shipping is the responsibility of the customer in all cases, including returns due to damage, defect, or dissatisfaction. We do not provide prepaid return labels. Customers may use a carrier of their choice and are responsible for safely packaging the item.
Return Process
- Contact us at info@maplebeaver.ca within 14 days of receiving your order
- Include your order number, reason for return, and photos (if applicable)
- If approved, we will provide return instructions
- Refunds are issued within 7–10 business days after the returned item is received and inspected
Non-Returnable Items
- Items that are used, washed, or worn
- Gift cards and sale items marked final
- Custom or personalized products
As all products are custom-made on demand, we do not accept returns for:
- Buyer’s remorse or incorrect sizing selection
- Change of mind after purchase
- Orders with incorrect customer-provided details (e.g., wrong shipping address)
Exchanges
We do not offer direct exchanges. If you wish to order a different size or style, please initiate a return (if eligible) and place a new order separately.
Contact Us
For any return-related queries, reach out to info@maplebeaver.ca. We're here to help.